Problem

While the accessibility features on the Sony TV were incrementally increasing each year, users remained unaware of all the options and functions available to them under settings. As people with disabilities, older adults and other novice tech users often feel intimated by the pressures of learning a new system, they generally avoid further exploring and playing around with settings to refrain from “breaking” anything and being unable to go back.

Solution

To support better opportunities for learning about accessibility features for users themselves and those helping them setup or use the TV, it became integral to include the availability within the broader TV setup process itself. Not only did this call out how to find these features and adjust settings at the beginning, but it also introduced the idea of accessibility to others– who could find ways of enhancing their TV use if even if they didn’t directly identify with such options. Aside from this initial exposure, the extended tutorial include various interactive cards of different accessibility features – details including their purpose, location, and how to enable and customize them.